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Program Outreach Specialist
Milwaukee, WI
Job Description
Program Outreach Specialist
University of Wisconsin - Milwaukee
Position Number: 00862385
Introduction (Description of School/College/Dept/Program)
Job Summary
This position is responsible for a range of administrative duties associated with planning, preparing, documenting and communicating program professional development offerings, conferences, and related meetings.
Duties include, but are not limited to:
Training registration and customer service
- Enter training sessions in computerized registration system (PDS Online)
- Assist participants in registering for scheduled offerings
- Troubleshoot online training issues using Zoom and Canvas platforms
- Monitor and communicate any registration issues (class size, space issues and low enrollment) with program managers
- Answer registration and other questions about PDSonline from partners and training participants
- Create “how-to” guides and other materials for PDSonline users as needed
- Issue training credits as needed
- Create regular and ad hoc reports as scheduled or requested
Administrative support
- Assist Administrative Operations Manager in developing annual/semi-annual training calendars
- Enter training offerings into events planning system (USI)
- Create and maintain schedule of online trainings, communicating details and links to trainers and participants as needed
- Assist Administrative Operations Manager in planning and executing annual Home Visiting conference
- Schedule on-site training facilities
- Gather required information needed to contract with training locations around the state
- Produce training and other materials as needed
- Monitor central email messaging system as needed
Minimum Qualifications
- At least 1 year of experience with office operations
- At least 1 year of experience using events planning, registration software or learning management system experience
Preferred Qualifications
- At least 2 years of experience providing customer service in a fast-paced environment
Application Instructions
Applications must be submitted online. For a completed application, a letter of interest and current resume addressing education, work experience, and knowledge as it relates to all minimum and preferred qualifications as listed above, as well as a document with the names and contact information of three professional references must be uploaded online.
In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether they meet any of the qualification(s), they will be evaluated as not meeting such qualification(s).
Application Notes
For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.
Legal Notices AA/EO Statement
UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.
Reasonable Accommodations
UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Confidentiality of Applicant Materials
UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.
CBC and Reference Check Policy
Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.
Annual Security and Fire Safety Report (Clery Act)
For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.
Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
To apply, please visit: https://jobs.uwm.edu/postings/38793
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Job Summary
Employment Term and Type
Regular, Full Time
Required Experience
1+ years
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