Review, audit and summarize operational data and provide executive summaries with recommendations to Uline's President. Investigate root causes and work with cross functional areas to provide analysis and recommendations for improvement in business operations. Act as a liaison between Uline's President and various departments. Assist in managing and coordinating critical

Research information and analyze data in Excel, making use of pivot tables and creative charts. Organize market research to create clear and concise executive summary memos, diagrams, maps and presentations. Design engaging PowerPoint presentations using Adobe stock imagery and Slide Master. Apply basic design conventions to create cohesive and compelling videos including

Gather and maintain tax records for our US S Corporation, partnership and individual tax returns. Prepare tax returns, related schedules and reports as well as estimated quarterly and extension tax payments. Maintain fixed asset reporting and prepare tax depreciation calculations. Conduct tax research and report findings. Collaborate with other Income Tax Accountants and

Lead Uline's human resources operations for 200+ employees in warehouse, facilities and office roles. Collaborate with leadership on recruitment and retention strategies, performance management and employee engagement. Provide guidance on employee relations and matters of corrective action. Help manage local organizational structure, roles, responsibilities and staffing l

Manage the four areas of Uline's Digital Marketing group Paid Search Campaign Management, Paid Search Analytics, Web Analytics and Customer Analytics. Maintain digital marketing spend balancing the value of new customer acquisition and the retention and growth of existing customers. Craft comprehensive reports, offering clear and understandable insights into our digital m

Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics. Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success. Provide feedback to management on processes improvements that increase

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Manage, mentor and develop team of System Application Testers, ensuring thorough and accurate testing processes are in place. Maintain an in depth working knowledge of Uline system and processes to identify and propose informed programming enhancement recommendations. Direct large scale IT projects and implementations, serving as a resource for Customer Service leadership

Manage and lead a team of customer service reps on a daily basis. Participate in a rotational training program covering all aspects of customer service management. Set goals and provide mentoring / coaching. Perform quality monitoring on team members and provide feedback. Audit department processes and identify areas for improvement. Assist in the recruiting process to fi

Oversee the Creative Web team in the development of online marketing materials while upholding brand standards. Collaborate with key stakeholders to bring creative visions to life. Manage the development of page flow, site structure and transition of print to digital. Direct ecommerce solutions supported by web based promotions, page layouts and other creative assets. Gui